PowerBug NX & NX DHC Trolleys

We want to ensure that your experience with our products is as seamless as possible. Here's everything you need to know about our warranty:

Warranty Duration:
- The PowerBug NX Trolley is covered against manufacturing faults and defects for 3 years from the date of purchase.

Extended Warranty Option:
- For added peace of mind, we offer the PowerBug Premium plan that allows you to extend your warranty for up to 5 years. This premium coverage comes at a cost of £4.99 per month. Please note that this option is exclusively available to our customers in the UK.
Click here to learn more about PowerBug Premium

Warranty Claim Process:
- Most warranty claims can be easily resolved remotely, with replacement parts that you can effortlessly install at home.
- If the situation requires a physical inspection at PowerBug HQ, you have two options:
Arrange the return yourself or opt for our convenient courier collection and redelivery service, available for a subsidised fee of £30.00.

Transportation Costs Within the First 6 Months:
- Should your product experience a warranty issue within the initial 6 months of purchase, we will handle all transportation costs, ensuring a hassle-free experience for you.

Submitting a Warranty Claim:
- To initiate a warranty claim, please contact us to submit a warranty enquiry. Provide us with details about the issue you are experiencing.
- Our dedicated team will respond promptly within 24 working hours with a suitable resolution.

Product Support Outside of Warranty
- Once you become a part of the PowerBug family, we're committed to providing assistance even beyond the 3-year warranty period.
- We offer exclusive discounts on replacement parts and trolleys to our existing customers.
- If your product encounters issues after the initial 3-year warranty, you can still return it to PowerBug HQ for inspection and diagnosis, utilizing the same convenient £30 subsidised courier service.

At PowerBug, we're here to support you every step of the way, ensuring that you enjoy the benefits of our products for years to come. If you ever have questions or concerns, please don't hesitate to reach out to our friendly team.

PowerBug GT, GT Plus & GT DHC Trolleys

Warranty Duration:
- The PowerBug GT range is covered against manufacturing faults and defects for 3 years from the date of purchase.

Warranty Claim Process:
- Most warranty claims can be easily resolved remotely, with replacement parts that you can effortlessly install at home.
- If the situation requires a physical inspection at PowerBug HQ, you have two options:
Arrange the return yourself or opt for our convenient courier collection and redelivery service, available for a subsidised fee of £30.00.

Transportation Costs Within the First 6 Months:
- Should your product experience a warranty issue within the initial 6 months of purchase, we will handle all transportation costs, ensuring a hassle-free experience for you.

Submitting a Warranty Claim:
- To initiate a warranty claim, please contact us to submit a warranty enquiry. Provide us with details about the issue you are experiencing.
- Our dedicated team will respond promptly within 24 working hours with a suitable resolution.

Product Support Outside of Warranty
- Once you become a part of the PowerBug family, we're committed to providing assistance even beyond the 3-year warranty period.
- We offer exclusive discounts on replacement parts and trolleys to our existing customers.
- If your product encounters issues after the initial 3-year warranty, you can still return it to PowerBug HQ for inspection and diagnosis, utilizing the same convenient £30 subsidised courier service.

At PowerBug, we're here to support you every step of the way, ensuring that you enjoy the benefits of our products for years to come. If you ever have questions or concerns, please don't hesitate to reach out to our friendly team.

NX 28v Lithium Battery

Warranty Duration:
- The NX Lithium battery is covered against manufacturing faults and defects for 3 years from the date of purchase.

- The NX Lithium battery is capable of completing two rounds of golf on one full charge over a single day. We encourage users of Lithium batteries to top-up between rounds whenever possible.

- It's important to recharge your battery even if only 9 or 18 holes have been completed on that day. The NX battery is not designed to complete two rounds on one charge over consecutive or multiple days of golf.

Warranty Claim Process:
- Should your battery fail it will need to be returned to PowerBug HQ for processing. This is completed within 24 working hours of receiving the battery at Powerbug HQ.

- The battery can be taken to a local courier drop off point after attaching the returns label that will be sent via email. (Free of charge)

- For convenience we offer an optional courier collection and redelivery service, available for a subsidised fee of £30.00.

Submitting a Warranty Claim:
- To initiate a warranty claim, please contact us to submit a warranty enquiry. Provide us with details about the issue you are experiencing.
- Our dedicated team will respond promptly within 24 working hours with a suitable resolution.

Product Support Outside of Warranty
- Once you become a part of the PowerBug family, we're committed to providing assistance even beyond the 3-year warranty period.
- We offer exclusive discounts on replacement batteries to our existing customers.
- If your product encounters issues after the initial 3-year warranty, you can still return it to PowerBug HQ for inspection and diagnosis.

At PowerBug, we're here to support you every step of the way, ensuring that you enjoy the benefits of our products for years to come. If you ever have questions or concerns, please don't hesitate to reach out to our friendly team.

Mini Lithium Battery

Warranty Duration:
- The Mini Lithium battery is covered against manufacturing faults and defects for 3 years from the date of purchase.

- The Mini Lithium battery is capable of completing 27 holes of golf on one full charge over a single day. We encourage users of Lithium batteries to top-up between rounds whenever possible.

- It's important to recharge your battery even if only 9 or 18 holes have been completed on that day.

Warranty Claim Process:
- Should your battery fail it will need to be returned to PowerBug HQ for processing. This is completed within 24 working hours of receiving the battery at Powerbug HQ.

- The battery can be taken to a local courier drop off point after attaching the returns label that will be sent via email. (Free of charge)

- For convenience we offer an optional courier collection and redelivery service, available for a subsidised fee of £30.00.

Submitting a Warranty Claim:
- To initiate a warranty claim, please contact us to submit a warranty enquiry. Provide us with details about the issue you are experiencing.
- Our dedicated team will respond promptly within 24 working hours with a suitable resolution.

Product Support Outside of Warranty
- Once you become a part of the PowerBug family, we're committed to providing assistance even beyond the 3-year warranty period.
- We offer exclusive discounts on replacement batteries to our existing customers.
- If your product encounters issues after the initial 3-year warranty, you can still return it to PowerBug HQ for inspection and diagnosis.

At PowerBug, we're here to support you every step of the way, ensuring that you enjoy the benefits of our products for years to come. If you ever have questions or concerns, please don't hesitate to reach out to our friendly team.

Chargers, Spare Parts, Accessories & Bags

All other PowerBug products not listed above are covered by our standard 12 month manufacturers warranty.

Warranty Duration:
- Battery chargers, spare parts, accessories and cart bags are covered against manufacturing faults and defects for 12 months from the date of purchase.

Warranty Claim Process:
- Most warranty claims can be easily resolved remotely with replacement parts dispatched via courier.
- If the situation requires a physical inspection at PowerBug HQ this will ne arranged accordingly.

Submitting a Warranty Claim:
- To initiate a warranty claim, please contact us to submit a warranty enquiry. Provide us with details about the issue you are experiencing.
- Our dedicated team will respond promptly within 24 working hours with a suitable resolution.

At PowerBug, we're here to support you every step of the way, ensuring that you enjoy the benefits of our products for years to come. If you ever have questions or concerns, please don't hesitate to reach out to our friendly team.